Returns

As a company we always try to provide an excellent service to you at all times. Part of this service is to ensure we abide by the relevant regulations put in place to give protection to you our customers. The following information is provided to ensure you understand you rights under the Consumer Contracts Regulations.

Cancelling An Order Prior To Dispatch

If you wish to cancel an order before we have sent the goods, you must let us know as soon as possible and confirm by email. If your order has not been sent, it will be cancelled and there will be no charge whatsoever.

Cancelling An Order After Dispatch

Your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 days runs from when you receive the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

Your Right To A Refund

You will receive a refund within 14 days of either us getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.

Cost Of Returns Delivery

It's your responsibility to return the goods to us following cancellation and to pay the direct cost of doing so.

How To Cancel An Order

You can cancel an order in one of three ways. Email sales@5starcosmetics.co.uk, telephone us on 01455 841048 or complete our contact form.

Faulty Goods

If you think you may have received faulty goods you can contact us in one of three ways. Email sales@5starcosmetics.co.uk, telephone us on 01455 841048 or complete our contact form.

We may ask for photographic evidence to help us determine any outcome. If goods are to be returned then we will bear the cost of this.

We would reasonably expect any claim for faulty good to be made no later than three weeks after receiving them.

FOR HEALTH & SAFETY REASONS WE WILL NOT ACCEPT ANY COSMETIC PRODUCT FOR A REFUND OR EXCHANGE IF IT HAS BEEN OPENED OR USED.

ADDRESS FOR RETURNS

5 Star Cosmetics Limited
Cosmetic House
45 Stoneycroft Road
Earl Shilton
Leicestershire
LE9 7JB

Tel: 01455 841048

Email: sales@5starcosmetics.co.uk